What is the card-updating service?

Card updating service is a special service provided by Angel satellite company, aiming to solve the "Philippine Dream Satellite" system updating problem and the card broken problem. These two problems are quite common among customers. Client who has purchased the service will receive an immediate updating notification after the Dream System Updating. And Angel Satellite will transact card exchange service at client's home after the satellite system decoded successfully within the service period. Also, customer can change a nonservicable or damaged smart card, which is not caused by personal factors, for a new one freely.

Why does Philippine Dream satellite company make frequent updating?

From a typical intellectual property standpoint, dream satellite purchased copyright from HBO,ESPN,CNN,BBC etc... at large expense. they want everybody to purchase original system for profit instead of copy.

How often does Philippine Dream satellite company make updating?

Averagely each 2-3 months.

Why I need to change new smart card once updating happened?

If what you installed was copy system, Philippine dream satellite company update averagely each 2-3 months, then "No Right" will exist on TV screen all the time without program showing when you switch on receiver decoder.

What shall I do when updating happened?

You shall wait for our notice by E-mail. we will record your address, telephone number and E-mail address on our clients database in computer after you installed satellite or purchased service package in our company. we will send E-mail to notice you and again after decoding new instruction.

How long shall I wait for new card available?

Updating is divided into easy or comprehensive level.
It will take around 4 days to decode new stable instruction if it was easy updating.
It will take around 1 week to decode new stable instruction if it was comprehensive updating.

What are the procedures of card-updating service?

There are 6 steps we may experience as below:
1. Send E-mail to notice you after we confim the updating happened.
2. Decode new instruction and take several days to check stable instruction.
3. We will send E-mail to notice you again.
4. You fix appointment with us for delivering new card.
5. We will arrange courier to delivery new card to your Apartment/Office after getyour confirmation.
6. You insert new smart card to receiver decoder for checking, return old card to courier and pay delivery fee.
You may call contact us to complain if courier over charge it.

How much shall I pay to courier man?

It depend on how far from our office to your home or office. the delivery fee range from 10RMB to 40RMB. you should keep in mind of it after courier man charge you at first time. Then you can contact us to complain if courier man charge you over fee on send time. We will return the fee to you.

Feel free to contact us if you had any questions or need any assistance.